Refund and Returns Policy
At Naked Lash, we are committed to providing premium-quality lash products that meet the highest standards of hygiene and safety. Due to the personal and professional nature of lash supplies, we do not accept returns or exchanges on any items once they have been shipped. This policy helps protect the integrity of our inventory and ensures the safety of all our customers.
We kindly ask you to double-check your order details before completing your purchase, as all sales are considered final once placed.
Store Credit Option (Exception Policy)
We understand that every experience matters. If you are not fully satisfied with your purchase and the item remains completely unused, unopened, and sealed in its original packaging, you may request a return for store credit.
Return Conditions:
- Return requests must be submitted within 14 days of receiving your order.
- Returned items must be sealed, unused, and in their original packaging.
- Return shipping costs are the customer’s responsibility.
- For returns from outside Canada, any applicable duties, taxes, or import fees must be covered by the sender.
- Once the return is received and inspected, we’ll issue a digital gift card equal to the value of the approved items.
Final Sale Items
The following are non-refundable and final sale:
- Adhesives and liquids (due to their sensitive shelf life)
- Digital content (e-books, guides, or downloads)
- Promotional and discounted products
- Gift cards
Product Image & Display Disclaimer
Please note that product photos on our website are intended to represent our items as accurately as possible. However, variations in color and appearance may occur due to lighting, screen settings, or display resolution. These minor differences do not qualify products for return or exchange.
Product Use Disclaimer
Naked Lash products are designed for professional use only. By purchasing from us, you agree to use our products responsibly and acknowledge that Naked Lash Inc. is not liable for any injury, reaction, or outcome resulting from the use or misuse of our products.
Need Assistance?
If you have questions about our return policy or need support with your order, please reach out to us at:
📧 info@nakedlash.ca
We’re here to help and ensure you have the best experience with Naked Lash.
