FAQ
About Products
What materials are used in your eyelash extensions?
Our lash extensions are made from high-quality, cruelty-free synthetic fibers to ensure a lightweight and natural feel.
Are your lash products cruelty-free?
Yes, all our products are cruelty-free and ethically sourced.
How do Naked Lash products compare to other brands?
Our lashes undergo strict quality control, ensuring consistent curl, thickness, and durability, making them superior to many competitors.
Are your lash adhesives safe for sensitive eyes?
Yes, we offer adhesives formulated for sensitive clients, ensuring minimal irritation and long-lasting wear.
What certifications do your products have?
Our products meet industry standards and come with MSDS, COA, and FDA compliance.
EYELASHES
What types of lash extensions do you offer?
We offer classic, volume, mega volume, and hybrid lash extensions in multiple curls, lengths, and thicknesses.
How do I choose the right curl, thickness, and length?
Selection depends on client preferences, eye shape, and desired effect. Our expert team can guide you.
Do you provide mixed trays for variety?
Yes, we offer mixed trays with different lengths to accommodate various lash styles and applications.
What are the benefits of Laser Lashes?
Laser Lashes have improved retention and a more natural, soft-matte finish.
What are NakedLash eyelash extensions made of?
The main materials we use are high quality PBT (poly-butylene-terephthalate) synthetic fiber. As PBT is very soft, light and can hold the original form, it has been the most widely used material for a long time.
How do I properly apply eyelash extensions?
Use a high-quality adhesive, isolate natural lashes carefully, and apply the extension 0.5-1mm away from the eyelid.
LIQUID
What’s the difference between your lash adhesives?
We offer adhesives with different drying times and retention strengths to suit various skill levels and climates.
How long do your adhesives last once opened?
Our adhesives last 6-8 weeks after opening if stored properly.
What’s the ideal humidity for your adhesives?
Most of our adhesives perform best in 40-60% humidity.
Can I use your primer on all lash types?
Yes, our primer is safe for all lash types and helps improve adhesion.
How do I store adhesives to extend shelf life?
Store adhesives in an airtight container, away from direct sunlight, at room temperature or in a temperature-controlled storage box.
Payment
What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers.
Do you offer wholesale discounts?
Yes, we provide exclusive discounts for bulk orders.
Is there a minimum order requirement for wholesaler?
Yes, minimum order amounts apply for wholesale purchases.
Can I apply for credit terms?
Credit terms are available upon approval for long-term partners.
Do you accept international payments?
Yes, we accept international payments via secure payment gateways.
Shipping
What shipping options do you offer?
We offer standard, express, and international shipping options.
Do you ship internationally?
Yes, we ship worldwide with reliable couriers.
How long does shipping take in Canada?
Standard shipping takes 2-5 business days, while express shipping is 1-3 business days.
Can I track my order?
Yes, all orders come with tracking details.
Do you provide free shipping on bulk orders?
Yes, we offer free shipping for large wholesale orders.
Miscellaneous
How can I become a wholesale partner?
Contact us through our website or email to apply for our wholesale program.
Do you have an affiliate program?
Yes, we offer Be a Partner program with exclusive discounts on our products.
How do I contact customer support?
You can reach us via email, phone, or our online contact form.
